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Service Description

Your Prinergy Cloud service will be deployed and managed by Eastman Kodak in a hosting facility that is operated by Microsoft.

The service environment consists of:

  • The Prinergy Cloud connector software, which is installed on your existing Prinergy Workflow system
  • A production instance of the Prinergy Cloud service to which you have subscribed

User access to the service environment is provided using the Prinergy Workshop software application and/or a Prinergy Cloud Decision Analytics dashboard, accessed through a standard web browser. 

Prinergy Cloud has the following service level targets:

Cloud Service

Recovery Time Objective (RTO)

Recovery Point Objective (RPO)

Target System Availability

Prinergy Cloud

30 Days

48 Hours

99%

You are solely responsible for ensuring that data stored on the Prinergy Cloud is in compliance with all applicable laws or regulations. 
You are responsible for all damages and liabilities that result from data loss during transmission, storage, or retrieval from the Prinergy Cloud. 

Prinergy Cloud: Data Center Regions 

The following table defines the locations where your information will be stored.                                                                                                                                          

Geographic region

Primary

Secondary

North America
Latin America
South America

East US (Virginia, US)

West US (California, US)

Western Europe
United Kingdom
Eastern Europe
Russia
Middle East
Africa

West Europe (Netherlands)

North Europe (Ireland)

Asia Pacific
China
Japan

Japan East (Tokyo, Saitama)

Japan West (Osaka)


Prinergy Cloud DR Backup Service Data Centers

Geographic region

Primary

Secondary

US

US NorthCentral

US SouthCentral

Europe

Germany North

Germany WestCentral

Japan

Japan West

Japan East

Australia

Australia East

Australia Southeast

Definitions

LANGUAGE

The standard language for the Prinergy Cloud service is English.

CLIENT

A Client is defined as one named user license that enables access to published dashboard reports.

SITE 

A Site is defined as the physical location where a Prinergy Workflow system resides.

SYSTEM 

A System is defined as the Prinergy Workflow server.

RTO 

The recovery time objective (RTO) is the targeted duration of time and a service level within which a business process must be restored after a disaster (or disruption) in order to avoid unacceptable consequences associated with a break in business continuity.

RPO 

recovery point objective (RPO) is defined by business continuity planning. It is the maximum targeted period in which data might be lost from an IT service due to a major incident.


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