Your Prinergy Cloud service will be deployed and managed by Eastman Kodak in a hosting facility that is operated by Microsoft.
The service environment consists of:
User access to the service environment is provided using the Prinergy Workshop software application and/or a Prinergy Cloud Decision Analytics dashboard, accessed through a standard web browser.
Prinergy Cloud has the following service level targets:
Cloud Service | Recovery Time Objective (RTO) | Recovery Point Objective (RPO) | Target System Availability |
Prinergy Cloud | 30 Days | 48 Hours | 99% |
You are solely responsible for ensuring that data stored on the Prinergy Cloud is in compliance with all applicable laws or regulations.
You are responsible for all damages and liabilities that result from data loss during transmission, storage, or retrieval from the Prinergy Cloud.
Prinergy Cloud: Data Center Regions
The following table defines the locations where your information will be stored.
Geographic region | Primary | Secondary |
North America | East US (Virginia, US) | West US (California, US) |
Western Europe | West Europe (Netherlands) | North Europe (Ireland) |
Asia Pacific | Japan East (Tokyo, Saitama) | Japan West (Osaka) |
Prinergy Cloud DR Backup Service Data Centers
Geographic region | Primary | Secondary |
US | US NorthCentral | US SouthCentral |
Europe | Germany North | Germany WestCentral |
Japan | Japan West | Japan East |
Australia | Australia East | Australia Southeast |
LANGUAGE
The standard language for the Prinergy Cloud service is English.
CLIENT
A Client is defined as one named user license that enables access to published dashboard reports.
SITE
A Site is defined as the physical location where a Prinergy Workflow system resides.
SYSTEM
A System is defined as the Prinergy Workflow server.
RTO
The recovery time objective (RTO) is the targeted duration of time and a service level within which a business process must be restored after a disaster (or disruption) in order to avoid unacceptable consequences associated with a break in business continuity.
RPO
A recovery point objective (RPO) is defined by business continuity planning. It is the maximum targeted period in which data might be lost from an IT service due to a major incident.