If you experience a problem with Prinergy Evo software that you cannot fix:
- Run the Prinergy Evo error reporter to collect the Prinergy Evo system's history and processing data.
- Go to ftp://ftpcanada.kodak.com/incoming using an ftp client software (for example, Fileziller or Cuteftp) or Microsoft Windows Explorer.
- If prompted for a user name and password, type anonymous and then your e-mail address.
- Copy and paste the following into the incoming directory:
- The error report file.
- Any additional information such as the input file, a detailed description of the processing steps you took when attempting to output the file, screen captures of the error message, and so on.
This information will help your service representative troubleshoot your problem faster.