Creating Prinergy Evo error reporter

The Prinergy Evo Error Reporter enables you to automatically collect and save information about specific processes or the system as a whole. The Prinergy Evo Error Reporter enables you to save information based on different levels of detail: a standard set (Report General Error), or a more detailed set of Prinergy Evo system and history log files (Report Processing Error) compressed into a single file. You can then send the compressed file to your service representative for troubleshooting. A Prinergy Evo Error Reporter file makes troubleshooting easier for the service representative, resulting in a rapid resolution to the issue.

Prinergy Evo saves the collection parameters into a text file in the same folder as the compressed file. When Prinergy Evo software finishes collecting the information, Prinergy Evo software creates a log file of the script activity in the same folder as the compressed file.

1. In the Tools tab, click Report Errors.
2. In the Prinergy Evo Error Reporter dialog box, in the Problem category box, select the option that best applies.
3. In the Problem description box, type a detailed description of the problem.
4. If you don't know which process caused the problem, select Collect general troubleshooting information.
5. If you know which process caused the problem, in the Choose what kind of information to collect section, select Collect information for a specific process.
6. In the box under Choose what kind of information to collect, click the <click to choose process> text.
7. In the Choose Process dialog box, Processes list, select the process that caused the problem.
8. Click OK.
9. In the Add additional files to collect box, click Add to add any additional files to the error report, or from a browser window, drag additional files into the Add additional files to collect box.
10. In the Choose output destination box, type the directory path to save the error report file, or click Browse to search for the directory and folder.
11. Complete the remaining parameters as required.
12. Click Start to generate your problem report.
13. Send your troubleshoot files to your Kodak service representative. For more information, see Sending troubleshooting files to your Kodak service representative.