You can subscribe yourself or other users to e-mail notifications about events that relate to jobs.
Requirements: To subscribe other users to events, you must have an administrative role that includes the Manage Access and View Users rights.
Perform one of the following actions:
For customer usersFor staff users1. If necessary, open the Edit Customer User window:
If setting up email notifications forDo thisYourself On the toolbar, click your user name. Another user - On the home page, click Administration.
- In the Administration area, click Users.
- Right-click the user's name.
1. If necessary open the Edit Customer User or Edit Staff User window:
If setting up email notifications forDo thisYourself On the toolbar, click your user name. Another user - On the home page, click Administration.
- In the Administration area, click Users.
- Right-click the user name.
- In the left pane, select Email Subscriptions.
- Clear the Disable Event Notifications check box.
Perform one of the following actions:
For customer users For staff users Beside each event listed in the Admin Events and Job Events areas, specify whether you want to be notified. Use the following definitions: - My Customers: Click this option to be notified when the administration event occurs.
- All Jobs: Click this option to be notified when the job event occurs.
- None: Click this option to receive notification only for events in jobs for which you are the Job CSR.
- All Customers: Click this option to be notified when the event occurs in any customer account in the system.
- My Customers: Click this option to be notified when the event occurs in the customer accounts for which you are the Customer CSR.
- None: Click this option to receive notification only for events in jobs for which you are the Job CSR.
- Click Update.