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When Prinergy is running on Windows Server 2012 or 2016 with RSS enabled, PLA is not able to retrieve the license information from Prinergy. It is also possible after restarting the Prinergy server, the Prinergy Floating License Manager is not yet running. To resolve, find the DefaultUser.properties
file in the LayoutAutomation\server\WEB-INF\classes
folder on your Prinergy server. Open the file in a text editor and add a preference named LicenseServer=<IP Address of the Prinergy Server>
substituting the actual IP address. For example, LicenseServer=192.168.0.190
PLA 8.4.1 client running on macOS 11 and 12 will crash when user click the OK button on select Substrate/Press/Plate/Film in the Layout (PLA-5094)
PLA 8.4.1 running on macOS 11 and 12 will require a drop-in fix to be able to select Substrate/Press/Plate/Film in the Layout. Contact your local Kodak support and reference Article ID 75348 to request for the drop-in fix.