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- Open a case with the Customer Engagement Center for your area
- The CEC team will assist in replacing or repairing any hardware that has failed.
- The CEC team will then re-image your host server and deploy the Prinergy and IPP VMs
- After configuring the Prinergy and IPP software, they will install the Azure MARS agent.
- Work with the CEC team to restore the Prinergy Configuration Backup and the IPP Configration Backup
- After Prinergy and IPP has been restored, begin restoring the Prinergy job data from the Azure backup. Once this is complete, you can begin using Prinergy and IPP as normal.