You cannot open Rule Set Manager in Workshop from a client computer because the Prinergy primary server is set as a proxy server.
In some cases, Workshop users cannot open Rule Set Manager. This occurs primarily on Mac client computers, but it can also occur on Windows client computers that use a proxy server.
- For Mac client computers, perform the following steps on each client computer:
- Double-click System Preferences, double-click Networks, click Configure, and click the Proxies tab.
- In Bypass proxy settings for these Hosts & Domains, type the IP address of the Prinergy primary server, and click Apply Now.
Do not use the server name. You must use the IP address.
- Restart the computer.
- For Windows client computers, go to the proxy server and add the IP address of the Prinergy primary server as an exception to the proxy list.