All customer data in PRINERGY Access is confidential and secure.
Customer data cannot be viewed by authorized Kodak Support personnel unless a tenant user grants explicit permission to view.
In order to allow Kodak Support to view customer data for service purposes, a tenant user must click the Allow Access from Kodak Support slider under Services/Prinergy Access, so that it indicates green (Access Allowed).
Kodak Support requests 48-hour access to the specific Tenant in the Kodak Customer Service Tool, and once the tenant allows Access, Kodak Support is able to view the tenant's jobs and carry out permitted actions.
Granting Kodak Service rights
When you allow access to your PRINERGY Access system for Kodak Support, you can grant individual permissions for the following parameters:
File Management
- Delete Files
- Upload
- Upload Processing
Approval Workflow
- Annotate
- Give Final Approval
Jobs
- View Jobs
- Edit Jobs
- View Preflight Data in Smart Review
- View Job Info Sheet
- Edit Job Info Sheet
- Submit to Workflow
- Submit to IoT Device
Smart Review
- Use Compare Feature
Downloads
- Download Hi Res
Check Action Logs
As a Tenant User, you can view all interactions with your PRINERGY Access system by Kodak Support by viewing the Action Logs.
You can view Kodak Support interactions from the drop-down menu for:
- Today
- This Month
- This Year
- All Time
You can view All Logs or just Submit To Cloud Connection logs from the drop-down menu.