Error reports capture all the logs and available network communication files on the system vital information when troubleshooting an unknown problem.
Running the report immediately after encountering a problem can help service representatives diagnose and solve it. Keep in mind that the contents of the report varies depending on where you run it. The following lists the locations where you can run the report and the information included when run from each location:
- Proofer Viewer: includes network traffic logs only for this proofer
- Proofer Administrator: includes network traffic logs for all active proofers on this Controller
- Controller Viewer: includes network traffic logs for all active proofers on this Controller
- Proofer Finder: includes network traffic logs for all active proofers on this Controller. However, if you did not select a Controller before you selected Create Error Report, you can select Client Only and include all network traffic logs for all Controllers connected to the client.
- Perform one of the following actions:
In this window | Do this |
Proofer Finder | Select a line, and click the Help menu. |
Proofer Viewer | Click the Maintenance button, or click the Help menu. |
Proofer Administrator | Click the Help menu. |
Controller Viewer | Click the Help menu. |
- Click Create Error Report.
In the Proofer Administrator, click Create.
- In the Created By box, enter your name.
- Select a sheet ID, or type a sheet ID, if you want to include a low-resolution copy of the sheet and its proofs in the error report.
- In the Problem Description box, include the time the system encountered the problem and a brief description, such as steps that led to the problem, unusual proofer sounds, LED states, and so on.
- Use the name suggested by the software, and save the error report to an accessible location on the client computer.
The service representative you're working with will provide instructions on how to transmit the report.