When necessary, you can manually generate and download a license file via the Internet, and then load the license file in Proofer Administrator. For instructions, see portal answer 68646.
Note: If you do not have Internet access or require additional assistance with obtaining a license, contact a support representative.
Preventing and resolving licensing issues
License key files must be handled as little as possible to avoid possible corruption.
Manual loading requires a valid XML license file
When loading a license manually, you require the XML file that contains the license key, exactly as issued by PLAS. Plain-text files cannot be loaded.
The XML file name has this structure: <dongleID>_KodakProofingSoftware-<prooferType>_<version>_Response.xml
Special characters can cause problems
If you copy and paste a license key into a file or even just open and close the PLAS-issued license file, the file might inadvertently pick up additional characters or other data. For example, opening an XML file with a text editor that cannot distinguish between em and en dashes can corrupt the license key.
As well, only hyphen-separated alphanumeric license keys are accepted.
Expired emergency licenses can cause problems
On rare occasions, it may be necessary to receive and load an emergency temporary license. When you receive and load your actual license, you may experience unexpected problems (such as being unable to activate a proofer) if the emergency license is still on the system.
Replacing the emergency license is faster than removing it.
- On the Proofer Administrator License tab, select the expired license key and click Replace.
- If the license for some reason cannot be replaced, click Remove, and then allow that process to complete.