Uploaded files do not process correctly

Problem
You created a Prinergy Refine or Prinergy Workflow Template upload processing rule, but the uploaded files do not refine as expected.

Cause
There are several possible causes:

• The Prinergy process template associated with the job is not a refine process template.
• The following settings are incorrect in the InSite Administration software, under Configuration Settings > Upload Processing. The Automatically Process Uploaded Files and Folders check box should be selected, but isn't.
• If the job is a production job, the Perform Upload Processing for Production Jobs check box should be selected, but isn't.
• Two upload processing rules have the same values in the File Pattern box and the same process template or workflow template. For information, see Creating actions.
• The upload processing rule is not associated with the job that the files were uploaded to. See Assigning rules to jobs and job templates.
• The status of the job is Completed or Production.

Solution
Check for each possible cause, and correct any errors. Upload the files again.