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  1. In the Tools tab, click Report Errors.
  2. In the Prinergy Evo Error Reporter dialog box, in the Problem category box, select the option that best applies.
  3. In the Problem description box, type a detailed description of the problem.
  4. If you don't know which process caused the problem, select Collect general troubleshooting information.
  5. If you know which process caused the problem, in the Choose what kind of information to collect section, select Collect information for a specific process.
  6. In the box under Choose what kind of information to collect, click the <click to choose process> text.
  7. In the Choose Process dialog box, Processes list, select the process that caused the problem.
  8. Click OK.
  9. In the Add additional files to collect box, click Add to add any additional files to the error report, or from a browser window, drag additional files into the Add additional files to collect box.
  10. In the Choose output destination box, type the directory path to save the error report file, or click Browse to search for the directory and folder.
  11. Complete the remaining parameters as required.
  12. Click Start to generate your problem report.
  13. Send your troubleshoot files to your Kodak service representative. For more information, see Sending troubleshooting files to your Kodak service representative.
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