Effective June 1st, 2026, Kodak will discontinue all hardware sales related to the Software business due to vendor constraints.
Moving forward, Kodak will provide service and support for VOE (Virtual Operating Environment) configurations ONLY. This means all new installations of our Workflow Software will not be installed natively on the server hardware itself.
Customers should leverage regional hardware providers to purchase any WINDOWS Server that meets the specifications outlined in the VOE Planning Guide (Knowledge Article 12807).
Customer-purchased hardware must comply with the following requirements that are outlined in the VOE Planning Guide (Knowledge Article 12807).
- Host hardware requirements
- Host hypervisor requirements
- VM requirements
While customers must purchase servers separately, guidelines and materials are available to support the buying needs of Kodak customers and optimize performance.
During the transition, please contact local Kodak Workflow Sales support for questions about server configurations or the VOE Planning Guide.
Overview
PRINERGY EVO may be installed on hardware supplied and managed by the customer. In such cases, Kodak’s responsibilities are strictly limited to supporting the PRINERGY EVO application itself. Hardware provisioning, software installation, configuration, and performance troubleshooting remain the responsibility of the customer.
Responsibility Matrix
Area | Customer Responsibility | Kodak Responsibility |
Hardware procurement and configuration | Provide and maintain all server, storage, network, and operating system components required to run PRINERGY EVO. | Kodak will provide qualified hardware specs. |
Operating system & platform setup | Install, configure, and maintain the operating system, virtualization platform (if applicable), and all required dependencies. | None |
PRINERGY EVO installation | Perform the installation and initial configuration of PRINERGY EVO on customer‑supplied hardware. | Kodak will install or configure PRINERGY EVO on customer‑supplied hardware. |
Application readiness | Ensure PRINERGY EVO is fully installed, running, and accessible prior to requesting Kodak support. | Support begins only after PRINERGY EVO is installed and running. |
Application‑level support | If there is a concern with the PRINERGY EVO application, please open an incident with Kodak Service. | Provide support for the PRINERGY EVO application, limited to application functionality and behavior. |
Troubleshooting prerequisites | Confirm that issues are reproducible within a running PRINERGY EVO application environment. | Kodak will assist with application troubleshooting only after installation and startup are complete. |
Performance and sizing issues | Identify and resolve performance issues related to hardware capacity, operating system, virtualization, storage, or network configuration. | Kodak will not troubleshoot performance‑related concerns on customer‑supplied hardware. |
Environment stability | Maintain system stability, patches, backups, monitoring, and security updates. | None |
Supported servers
Prinergy Evo Workflow 11.5 Server software requires one of the following operating systems on one of the following Dell platforms or within a Kodak-qualified VOE host (VMware ESXi version 7.0 and later, and Microsoft Hyper-V W2022) using a Kodak-supplied VM image. Customer supplied hardware including non-Dell servers must meet the requirements listed below. Dell OptiPlex workstations are not supported.
- Windows Server Standard 2022
- Windows Server Standard 2019
- Windows 10 Professional x64
- Windows 11 Professional x64
Note:
- Prinergy Evo may be installed on Kodak-supplied base VM images, but is not available pre-installed on Kodak-supplied VM images.
- For VOE (Virtual Operating Environment), Kodak does not provide the license for Microsoft operating system. The licenses can be purchased through a Microsoft reseller of your choice.
- Prinergy Evo is not supported installed or running on Kodak Prinergy Connect Primary or Secondary servers, Kodak Insite Servers, or Insite Creative Workflow servers.
Microsoft Windows Server Standard 2022
New customers will use Windows Server Standard 2022.
Gen 15 Performance Plus, Premium or High-Performance Servers |
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Microsoft Windows Server Standard 2019 (Note - Kodak do not provide these servers anymore but we support if customer is licensed for Win 2019)
Gen 14 Servers |
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Microsoft Windows 10 & 11 Professional x64 Requirements and Microsoft Windows Standard 2022 & 2019 x64 Requirements
Prinergy Evo 11.5 is supported on user-supplied platforms running Windows 10 & 11 Professional 64-bit or Windows Standard 2022 & 2019, with the following requirements:
- Processor: 1 gigahertz (GHz) or faster Intel i5 or i7 processor, with a minimum of 4 cores.
- RAM:12 GB or better
- Hard disk space:120 GB minimum
- Graphics card: DirectX 9 or later with WDDM 1.0 driver
- Display: 1024-by-768 resolution
- Localization: English (non-English localizations and editions of Windows are not supported on customer-supplied platforms)
- Installation Type: Fresh install of either Windows 10 or 11 Pro x64 or Windows 2022 & 2019.
Additional Configuration Settings
- Apply latest Microsoft patches to the Windows OS and keep them up to date using normal methods.
- Install Java 1.8
- Review the Requirements for installing and running Prinergy Evo Workflow 11.5 topic in the Prinergy Evo System Administrator Guide.
- Make sure the Windows OS has internet access in order to download Windows updates and other software used by the Prinergy Evo Server software, including .NET updates that may be required during the installation process.
Requirements to enable Kodak remote support
- Contact Kodak your Kodak customer support representative to assist with configuring Kodak's RSS remote support software and enable remote access.
Kodak makes no claims or guarantees related to performance on customer-supplied hardware and operating systems
In cases where a customer has chosen to acquire their own hardware and/or operating system, the customer is responsible for installing and configuring Prinergy Evo on their own supplied hardware. RSS is available for customers to install as a support product from Kodak.