These tables describe common problems that you might encounter when calibrating monitors or proofing files for color accuracy and suggest a solution for each problem.
Table 1: Problems when calibrating monitors
Symptom | Causes and solutions |
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After you start calibration, the following message appears: | Confirm that the measuring device is connected. Firmly If the message still appears, the measuring devices may |
After you start calibration, the following message appears: And the logs show: |
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You start the calibration, but the monitor does not calibrate successfully, or one of the following messages appear:
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The monitors can no longer calibrate. | Calibrate all monitors to maximum luminance and use the lowest maximum luminance value as the reference point for setting a new fixed luminance. |
You start the calibration using the iOne Display 3 colorimeter and the following message appears:
| To perform a successful calibration, make sure that the cover of the colorimeter is open. |
After you start calibration, the following message appears: The black measurement has drifted too much - must recalibrate measurement device | This message might appear due to any of the following:
Solution
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You start the calibration using the iOne Pro colorimeter and the following message appears:
| To perform a successful calibration, make sure that you open the protective slider until it clicks into place to access the white reference ceramic tile on the calibration plate. |
You start calibration and the following message appears:
| If you are using a NEC UHD type monitor, the video signal might not be set properly. Solution:
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You start the calibration and it succeeds on one of the monitors in a multiple monitor configuration but the other monitor fails to calibrate. | The calibration on the successful monitor(s) is untouched and remains valid. You do not need to start over at monitor 1 for calibration. If you have not quit the MVCalibrator app, you can continue to recalibrate the monitor that failed until it is calibrates successfully. If you quit MVCalibrator app, you can restart the app and drag it to the failed monitor directly and recalibrate it until it calibrates successfully. |
For a dual monitor system using NEC EA series monitors, you start the calibration and it succeeds on the first monitor, but the second monitor unexpectedly fails to calibrate with the following error message: Monitor will not allow white point to be adjusted . | This is a symptom seen in a dual monitor system specifically with the NEC EA series monitors. To avoid the error, you can do two calibrations separately.
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Table 2: Problems when performing monitor proofing
Symptom | Causes and solutions |
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The monitor appears to have a ghosted or burned-in image. | A burned-in image indicates an imperfection in the monitor. If the monitor is under warranty, replace it. |
Color alignment is poor between the virtual proof and the hard copy proof. |
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A message appears, stating that you must recalibrate. | The status of monitor calibration is set to uncalibrated, and you must recalibrate the monitor
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The surface is not displayed. |
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