This section lists bugs and limitations that are known to exist in the software. If a future version of the software resolves a bug listed here, the bug is moved to the Fixed bugs section of the release notes accompanying that version of the software.

Digital Job Ticket Editor

Device Track


Job search

Integration with ColorFlow

The following limitations have been identified for using the ColorFlow software with Prinergy:


The following ColorConvert problems have been identified:


Adobe PDF Print Engine

The Adobe PDF Print Engine (APPE) RIP cannot process PDF files containing embedded PostScript objects, including pages that were processed with PostScript bypass or with the OPI bypass features of Prinergy.

The APPE RIP is the preferred RIP for Prinergy.

Observe the following precautions:

Refine to PDF/x-1a fails when Lab Spot Color Libraries are loaded and you are NOT converting Spots

As of Prinergy 8.0, all factory Spot Color libraries were replaced with Pantone V3 Lab libraries. If you refine a file that contains a Spot Color that is defined in the Lab library, the Spot Colors Alternate Color Space will change to Lab. Since Lab is not allowed in PDF/x-1a, the process will fail.

To resolve this, you can remove the PANTONE V3 library or load a CMYK library, such as a legacy user or ColorBridge library (Answer ID 73041). 
Note: If your incoming PDF has Spots with LAB Alternate Color space, you will want to have a CMYK Pantone library loaded, otherwise refine will also fail.

When converting Spots to Process, its recommended to use the new PANTONE V3 Library. See the About Pantone Libraries section of the Workflow Help for more information. (PRINERGY-43630)

Maxtone CX, Maxtone FX, and Maxtone SX RIP

Kodak Maxtone CX, Maxtone FX, and Maxtone SX screens are available for APPE RIP only. They are not available for use with CPSI RIP.

System spot color library L*a*b* 2000

When system spot color library L*a*b* 2000 is added to a refine process template, it may not appear in the spot color libraries list but it will be available to be used by refine processes created from the refine process template. [PRINERGY-44022]

Selecting “Replace variable marks in PDF content files” causes incorrect overprints on some objects 

When using this setting you must follow the procedure outlined in Partner Place Answer ID 69302. Failing to do so could result in serious Output problems.

Register of a versioned page fails after the page has been opened in Acrobat on a Mac

If you open an LPV page in Acrobat and then re-generate it, the Register step will fail with an access violation message. This only happens when dealing with Windows 2008 servers and if the PDF has been opened on a Mac. [PRINERGY-29349]

Workaround: Unmount the Mac share.

Additional Register JTPs configured to run on a secondary server are incorrectly homed on the primary server after restart


Mitered joins in text objects

Mitered joins in text objects with very large strokes may render incorrectly in low resolution output (300 dpi). [PRINERGY-38023]

Windows Server 2008 R2 x64 and 2012 R2 operating systems

The following limitations have been identified when running Prinergy using the Windows Server 2008 R2 x64 or Windows Server 2012 R2 operating systems:

Security problem prevents starting Workshop on Mac OS X 10.8 and later

To enable activation of Workshop, perform the following steps: [PRINERGY-34821]

  1. Open System Preferences.
  2. Click Security and Privacy.

  3. Click the General tab.

  4. Click the lock icon located in the lower-left corner of the Security & Privacy window.

  5. Enter your administrator credentials to enable making changes to the settings.

  6. Under Allow apps downloaded from, select Anywhere.

  7. Close System Preferences.

Security problem prevents installing or starting Setup on Mac OS X 10.8 and later

To enable installation and/or activation of Setup, perform the following steps: [PRINERGY-41785]

  1. In Safari, go to Preferences > Security.
  2. In the Security window, click Plug-in Settings….
  3. In the left pane, select the Silverlight check box.
    A list of servers is displayed in the right pane.
  4. In the menu located next to the relevant server, select Run in Safe Mode.
    Note: In Mac OS X 10.12, press and hold down the Options (Alt) key, and in the menu located next to the relevant server, select Run in Safe Mode.
  5. In the confirmation message that appears, click Trust.
  6. Click Done.
  7. Exit Safari for the changes to take effect.
  8. Go to System Preferences > Security and Privacy.
  9. On the General tab, click the lock icon located in the lower-left corner of the Security & Privacy window.
  10. Enter your administrator credentials to enable making changes to the settings.
  11. In the Allow apps downloaded from setting, make sure that the App Store and identified developers option is selected.
  12. Close all windows.

Symantec Anti-virus may stop Prinergy from starting

Some updates of Symantec Anti-Virus interpret Prinergy’s ARAXI service as a threat. This has been addressed in newer updates to Symantec Anti-Virus. It is recommended that you update your virus definitions to avoid any problems with Symantec Anti-Virus affecting the operation of your Prinergy Workflow system. Alternatively, to exclude araxi.exe from the threat list, refer to Partner Place answer ID: 72379. [PRINERGY-39813]

Network File System connectivity

Prinergy does not support The Open Group UNIX NFS (Open Group UNIX Network File System). You can access UNIX servers using an SMB/CIFS protocol installed on the server (such as SAMBA).

Windows 2012 R2 servers localized to Japanese

The fresh installer does not run on Windows 2012 R2 servers localized to Japanese. The server must be localized to English, or another supported non-Japanese localization before the fresh installer is run. Then, the server can be returned to Japanese localization. [PRINERGY-42036] 

XMP Screening Tags 

The current implementation of XMP screening tags in Prinergy 8.1 applies the full set of XMP screening settings to the output. (PRINERGY-43209)

NexPress Job Ticket Editor cannot be launched by Digital Submit on Windows 10

When running Digital Submit with NexPress on Windows 10, the Job Ticket Editor in Digital Submit fails to launch. [PRINERGY-41688]

Workarounds: To launch the NexPress Job Ticket Editor:

HP Job Ticket Editor cannot be installed on Windows 8 and Windows 10

The HP Job Ticket Editor is software available from HP which is used in Prinergy Workflow when connecting to HP digital presses. The latest version of the software available from HP is not compatible with Windows 8 and Windows 10 operating systems. HP is aware of the issue and will address it in a future product update. [PRINERGY-41575]



Konica Minolta

The status of coated or uncoated stock may not be imported or reflected correctly in Prinergy Setup for digital connections to Konica Minolta IC-602 or C1070 digital printer front end software. Job settings may need to be manually updated in the Konica Minolta software to complete output successfully. [PRINERGY-43211]


Due to a limitation in the bi-directional communication with EFI’s software, completed jobs are do not appear in Prinergy Workflow’s Device Track Completed queue and are not present in any queues upon completion. [PRINERGY-43780]

Prinergy Workshop localized to Japanese

Submitting a file to Prinergy Workshop localized to Japanese via drag and drop to a process template may cause Workshop to quit unexpectedly. [PRINERGY-43660] 

Legacy Workspace Features

Workspace is an alternative job and imposition interface that was introduced in Prinergy 6.0 and supported through Prinergy 7.5. There are several elements that remain in the Prinergy Workflow user interface that are not supported with Workshop client workflows, for example:

Note: It is recommended that you avoid using unsupported actions.

Prinergy Signature Select Limitations

Prinergy Signature Selection works in Preps 5 mode. Therefore, there are a number of limitations related to working with Preps 6 or later.

Editing impositions
Importing Impositions
Creating Impositions

Auto Select in Prinergy Signature Selection

The use of Auto Select in Prinergy Signature Selection may produce different results from the use of Auto Select in Preps. Check that Auto Select produces the expected results.

If required, you can use Move Up or Move Down to adjust the signature order, or use Add or Delete to get the right signature.
To prevent the problem, edit the PrepsPrinergy.cfg and the PrepsPrinergy.cfg.template files to include the line:

Workshop does not refresh when editing imposition with keep existing page set option.

When editing an imposition and keeping the existing page set, when you return to Workshop from Preps, the imposition status shown in Workshop may not be updated to reflect the changes made in Preps. If this occurs, quitting and restarting Workshop should refresh the job's imposition information to show the correct state of the imposition. [PRINERGY-45308]


Regardless of the status of the enabled/disabled status of individual custom fields, all custom fields will be displayed in Dashboard. [PRINERGY-29639]

Limitations with SMB 2 and SMB 3 on Windows Servers in mixed environments

By default, Prinergy servers running Windows Server 2012 R2 are shipped with SMB 2 and 3 enabled. For best performance, all Prinergy servers and tertiary servers should be running Windows Server 2012 R2. If any of the Prinergy servers are running Windows Server 2008 R2 or any of the tertiary servers are not running Windows Server 2012 R2, SMB 2 and 3 need to be disabled so that SMB 1 is used. If this is not done, this can cause performance and file access/transfer issues. For assistance in disabling SMB 2 and 3, contact your local support representative.
In Prinergy 8.1.1 SMB 2 on Windows Server 2008 R2 will be automatically disabled.