This section lists bugs and limitations that are known to exist in the software. If a future version of the software resolves a bug listed here, the bug is moved to the Fixed bugs section of the release notes accompanying that version of the software.

Digital Job Ticket Editor

Device Track

TIFF Direct CTP connectivity

CTP connectivity


Job search

Integration with ColorFlow

The following limitations have been identified for using the ColorFlow software with Prinergy:


The following ColorConvert problems have been identified:



Prinergy 8.2 introduces a new PDF Library 1507 responsible for flattening PDF files.

When flattening transparency the new flattener may create ICCBased images. If you set Preflight (Advanced or basic via Normalize Input Control or Optimizer Digital Master Control) to fail on ICCBased images, you may have to set these options to Warn or Ignore.

To avoid the more noticeable color shifts that could occur when viewing objects adjacent to flattener-created objects, it is advised to strip embedded profiles on Tagged Content via the Colormatcher section of the Refine Process Template. If performing a two-step Refine the profiles should be stripped via the 2nd Refine Process Template.

Tagging images as ICCBased could be beneficial to downstream processes but this may result in minor color shifts if you compare PDF files flattened in Prinergy version 8.2 against PDF files created in previous versions. Because of this it is recommended to reproof after upgrading to Prinergy 8.2.

Ink Coverage detection using Advanced Preflight may not be accurate on ICCBased images. Typically if you are flattening, you should be performing a two-step Refine. In a two-step Refine, detecting ink coverage is likely to occur on the 1st Refine prior to flattening, so you would not be subject to this limitation.

Please contact regional support and reference SKV 74201 to have a Flattener drop-in fix applied that will avoid the ICCBased tagging issues.

Adobe PDF Print Engine

The Adobe PDF Print Engine (APPE) RIP cannot process PDF files containing embedded PostScript objects, including pages that were processed with PostScript bypass or with the OPI bypass features of Prinergy.

The APPE RIP is the preferred RIP for Prinergy.

APPE 4.7 adds support for a maximum of 123 spots colors. However, for Refine Thumbnail creation the maximum is 47. This is increased from a previous limit of 27 spot colors.

Observe the following precautions:

New PANTONE+ V3 libraries

In keeping with PANTONE best practice guidelines, all previous PANTONE libraries have been removed as factory libraries and will no longer appear in your process templates. Previous Prinergy PANTONE libraries are provided in archive format and can be imported as user libraries, if desired, for legacy reprint jobs. For more details, see About PANTONE libraries.

Maxtone CX, Maxtone FX, and Maxtone SX RIP

Kodak Maxtone CX, Maxtone FX, and Maxtone SX screens are available for APPE RIP only. They are not available for use with CPSI RIP.

System spot color library L*a*b* 2000

When system spot color library L*a*b* 2000 is added to a refine process template, it may not appear in the spot color libraries list but it will be available to be used by refine processes created from the refine process template. [PRINERGY-44022]

Refine to PDF/x-1a fails when Lab Spot Color Libraries are loaded and you are NOT converting Spots

As of Prinergy 8.0, all factory Spot Color libraries were replaced with Pantone V3 Lab libraries. If you refine a file that contains a Spot Color that is defined in the Lab library, the Spot Colors Alternate Color Space will change to Lab. Since Lab is not allowed in PDF/x-1a, the process will fail.

To resolve this, you can remove the PANTONE V3 library or load a CMYK library, such as a legacy user or ColorBridge library (Answer ID 73041). 
Note: If your incoming PDF has Spots with LAB Alternate Color space, you will want to have a CMYK Pantone library loaded, otherwise refine will also fail.

When converting Spots to Process, its recommended to use the new PANTONE V3 Library. See the About Pantone Libraries section of the Workflow Help for more information. (PRINERGY-43630)

Selecting “Replace variable marks in PDF content files” causes incorrect overprints on some objects 

When using this setting you must follow the procedure outlined in Partner Place Answer ID 69302. Failing to do so could result in serious Output problems.

Register of a versioned page fails after the page has been opened in Acrobat on a Mac

If you open an LPV page in Acrobat and then re-generate it, the Register step will fail with an access violation message. This only happens when dealing with Windows 2008 servers and if the PDF has been opened on a Mac. [PRINERGY-29349]

Workaround: Unmount the Mac share.

Additional Register JTPs configured to run on a secondary server are incorrectly homed on the primary server after restart


Mitered joins in text objects

Mitered joins in text objects with very large strokes may render incorrectly in low resolution output (300 dpi). [PRINERGY-38023]

Windows Server 2008 R2 x64 and 2012 R2 operating systems

The following limitations have been identified when running Prinergy using the Windows Server 2008 R2 x64 or Windows Server 2012 R2 operating systems:

Security problem prevents starting Workshop on Mac OS X 10.8 and later

To enable activation of Workshop, perform the following steps: [PRINERGY-34821]

  1. Open System Preferences.
  2. Click Security and Privacy.

  3. Click the General tab.

  4. Click the lock icon located in the lower-left corner of the Security & Privacy window.

  5. Enter your administrator credentials to enable making changes to the settings.

  6. Under Allow apps downloaded from, select Anywhere.

  7. Close System Preferences.

Security problem prevents installing or starting Setup on Mac OS X 10.8 and later

To enable installation and/or activation of Setup, perform the following steps: [PRINERGY-41785]

  1. In Safari, go to Preferences > Security.
  2. In the Security window, click Plug-in Settings….
  3. In the left pane, select the Silverlight check box.
    A list of servers is displayed in the right pane.
  4. In the menu located next to the relevant server, select Run in Safe Mode.
    Note: In Mac OS X 10.12, press and hold down the Options (Alt) key, and in the menu located next to the relevant server, select Run in Safe Mode.
  5. In the confirmation message that appears, click Trust.
  6. Click Done.
  7. Exit Safari for the changes to take effect.
  8. Go to System Preferences > Security and Privacy.
  9. On the General tab, click the lock icon located in the lower-left corner of the Security & Privacy window.
  10. Enter your administrator credentials to enable making changes to the settings.
  11. In the Allow apps downloaded from setting, make sure that the App Store and identified developers option is selected.
  12. Close all windows.

Symantec Anti-virus may stop Prinergy from starting

Some updates of Symantec Anti-Virus interpret Prinergy’s ARAXI service as a threat. This has been addressed in newer updates to Symantec Anti-Virus. It is recommended that you update your virus definitions to avoid any problems with Symantec Anti-Virus affecting the operation of your Prinergy Workflow system. Alternatively, to exclude araxi.exe from the threat list, refer to Partner Place answer ID: 72379. [PRINERGY-39813]

Network File System connectivity

Prinergy does not support The Open Group UNIX NFS (Open Group UNIX Network File System). You can access UNIX servers using an SMB/CIFS protocol installed on the server (such as SAMBA).

Windows 2012 R2 servers localized to Japanese

The fresh installer does not run on Windows 2012 R2 servers localized to Japanese. The server must be localized to English, or another supported non-Japanese localization before the fresh installer is run. Then, the server can be returned to Japanese localization. [PRINERGY-42036] 

XMP Screening Tags 

The current implementation of XMP screening tags in Prinergy 8.2 applies the full set of XMP screening settings to the output. (PRINERGY-43209)

NexPress Job Ticket Editor cannot be launched by Digital Submit on Windows 10

When running Digital Submit with NexPress on Windows 10, the Job Ticket Editor in Digital Submit fails to launch. [PRINERGY-41688]

Workarounds: To launch the NexPress Job Ticket Editor:

HP Job Ticket Editor cannot be installed on Windows 8 and Windows 10

The HP Job Ticket Editor is software available from HP which is used in Prinergy Workflow when connecting to HP digital presses. The latest version of the software available from HP is not compatible with Windows 8 and Windows 10 operating systems. HP is aware of the issue and will address it in a future product update. [PRINERGY-41575]



Konica Minolta

The status of coated or uncoated stock may not be imported or reflected correctly in Prinergy Setup for digital connections to Konica Minolta IC-602 or C1070 digital printer front end software. Job settings may need to be manually updated in the Konica Minolta software to complete output successfully. [PRINERGY-43211]


Prinergy Workshop localized to Japanese

Submitting a file to Prinergy Workshop localized to Japanese via drag and drop to a process template may cause Workshop to quit unexpectedly. [PRINERGY-43660] 

Legacy Workspace Features

Workspace is an alternative job and imposition interface that was introduced in Prinergy 6.0 and supported through Prinergy 7.5. There are several elements that remain in the Prinergy Workflow user interface that are not supported with Workshop client workflows, for example:

Note: It is recommended that you avoid using unsupported actions.

Prinergy Signature Select Limitations

Prinergy Signature Selection works in Preps 5 mode. Therefore, there are a number of limitations related to working with Preps 6 or later.

Editing impositions
Importing Impositions
Creating Impositions

Auto Select in Prinergy Signature Selection

The use of Auto Select in Prinergy Signature Selection may produce different results from the use of Auto Select in Preps. Check that Auto Select produces the expected results.

If required, you can use Move Up or Move Down to adjust the signature order, or use Add or Delete to get the right signature.
To prevent the problem, edit the PrepsPrinergy.cfg and the PrepsPrinergy.cfg.template files to include the line:


Regardless of the status of the enabled/disabled status of individual custom fields, all custom fields will be displayed in Dashboard. [PRINERGY-29639]

Limitations with SMB 2 and SMB 3 on Windows Servers in mixed environments

Due to some cases of performance issues encountered in relation to SMB 3, Prinergy servers running Prinergy 8.2 versions are shipped with SMB 2 and 3 disabled by default. If you wish to enable SMB 3, all Prinergy servers and tertiary servers should be running Windows Server 2012 R2. If any of the Prinergy servers are running Windows Server 2008 R2 or any of the tertiary servers are not running Windows Server 2012 R2, SMB 2 and 3 need to be disabled so that SMB 1 is used. If this is not done, this can cause performance and file access/transfer issues. For assistance in disabling SMB 2 and 3, contact your local support representative.


Rules Based Automation (RBA) may not start after upgrading to Prinergy Workflow 8.1.2. To address this issue, if encountered, see Partner Place answer 73601.


When rolling back from Prinergy Workflow 8.1.2 to a previously installed version, the Prinergy server may be unable to automatically retrieve a license for the previously installed version. In these cases, you will receive an alert from Prinergy Administrator that the current license is invalid. If you encounter this problem, please contact your service organization to address the issue. [PRINERGY-45926]

Windows 2016 Tertiaries

Windows 2016 is not supported as a job home or as a tertiary for Prinergy Workflow. Additionally, if a Windows 2016 server is configured as a job home with a Prinergy Workflow system that includes an EPM+ failover server, when the EPM+ server is activated, it will not be able to access jobs from a job home on a Windows 2016 server. [PRINERGY-47070]

Creating Jobs Fails After Downgrading to 8.1.2 from 8.2.0

If a downgrade to Prinergy 8.1.2 is required after upgrading to 8.2.0, errors may be encountered with creating jobs in the downgraded 8.1.2 server.

If you encounter this problem, contact your Kodak service representative to address the issue with your Prinergy system. [PRINERGY-46987]