1. In the Tools tab, click Reset Evo.
2. In the Reset Prinergy Evo dialog box, How severe should this reset of Prinergy be list, select an option.
   How severe should this reset of Prinergy Evo be?
   Resets your Prinergy Evo system. There are three options:
   • Level 1: Discard all incomplete (active and queued) processes: Select to remove the current active processes and reset Prinergy Evo software with all its system and processes history and configurations. You must resubmit all current active processes again.
   • Level 2: Discard all processes (active, queued, and historical) and workflows: Select to remove all current active processes and system and process history. Prinergy Evo software resets to the last saved system configurations.
   • Level 3: Restore factory configurations: Select to remove all processes, history, and configurations and reset Prinergy Evo software back to the factory configuration.
     Important: Reset your system incrementally, starting with the first option 1. Discard all incomplete Processes. If the problem persists, reset your system with the second option, and so on.
3. Click Reset Now.