Kodak Workflow Documentation: https://workflowhelp.kodak.com

Much of the customer-facing documentation is now available in this web-accessible platform that does not require login credentials. For the types of content that are reserved for customers–for example, downloads, troubleshooting items, and some training options–you must still go to Partner Place.

Kodak Partner Place

Partner Place at https://partnerplace.kodak.com/ provides a central source of news, product information, and other resources. 

For example, it provides a single point of access to your Kodak service and support portal, related Kodak sites and blogs, and user communities and forums.

Connecting to Kodak Partner Place

You can use a Web browser to access Partner Place at https://partnerplace.kodak.com/ or use the following procedure to access the portal directly from the software.

1. Ensure the workstation is connected to the Internet.
2. In the software’s menu bar, select Help > Partner Place.
3. Log on to access the Partner Place home page.
   If you do not have an account, click Request an account.

Accessing your Kodak service and support portal

Use your Kodak service and support portal to find answers to questions in a searchable knowledgebase, with content ranging from troubleshooting articles to the latest updates for product documentation and software.

1. Log on to Partner Place at https://partnerplace.kodak.com/.
2. Under Service & Support, select an option:
   • To search all available content and content types, select Search Knowledgebase Answers.
   • To access the same content but with the Downloads filter already applied, select Prepress Software Downloads.

Finding answers on your Kodak service and support portal

Use your Kodak service and support portal search tools to find a wide range of content, including user documentation, training items, software upgrade installers, product specifications, and troubleshooting articles. 

Each content item is referred to as an answer, and each answer is identified by a unique ID (number). Many answers provide links to related items. 

To locate answers, type keywords into the Search box. For example, include a partial or complete document title, the product name, and/or the answer ID, if known. 
Note: Most answers link to only one item. However, some answers are pages that contain descriptions and/or convenient collections of related answer links. To locate such answers, include the terms overview or links in your keyword search.

Getting help

If you encounter a problem and you cannot find a solution in the software’s help system, try the following tips: 

• The issue may have been reported and a workaround or solution published after the software was released. Search your Kodak service and support portal for the latest documentation, release notes, or troubleshooting articles. 
• If a portal answer does not adequately meet your needs, click No to the question that asks if it was helpful, and provide your feedback or request additional information.
• Look for additional documents in the software installation folder on your workstation. 
• If necessary, contact a service representative. For a list of international support contact numbers, see answer 61067 in your Kodak service and support portal.