Make sure that you have configured a Acrobat Distiller job option file to distill PostScript files to PDF files for Prinergy.
Note: If your customers have Acrobat Distiller, you can give them the recommended settings file to use on their own workstations. Distribute the following file and have the customer place it in the same location: Adobe Acrobat\Distiller\Settings\Prinergy Pages.joboptions
.
For more information, see the Acrobat Distiller documentation.