Instructions are included for Prinergy, InSite Prepress Portal (IPP), and Insite Creative Workflow (ICW).
Obtaining SentinelOne Endpoint Protection software
Kodak products support the unmanaged version of SentinelOne Endpoint Protection. From the following page, log into your SentinelOne account.
https://usea1-partners.sentinelone.net/
Kodak does not support the managed versions of SentinelOne. Using the managed versions will cause performance problems, and you will be asked to remove it from your Kodak servers.
Download the installer package to the server's J drive.
For assistance with obtaining an unmanaged client installer and performing the installation, contact SentinelOne.
Configuring the SentinelOne File Exclusions
It is very important that the file scanning exclusions are set properly. Failing to do so will result in poor performance, processing errors and possible downtime.
If required, please consult your SentinelOne documentation for help on creating path exclusions.
Each section includes a list of folders to exclude. This is the easiest way to exclude the Kodak workflow software. Alternatively, you can exclude specific files within those folders. This is slightly more secure but is error-prone and must be very carefully entered.
Prinergy Server Path Exclusions
General Paths to Exclude (easiest):
On all Prinergy servers (Primary and Secondary):
C:\Prinergy *\AraxiHome\CreoAraxi\data\TaskServerData\ (path starts with the wildcard *)
On the Prinergy Primary Server
*\PrinergyCloud\TempFiles\ (path starts with the wildcard *)
On the Prinergy Primary and any Prinergy Hot Standby servers
C:\Program Files (x86)\Kodak C:\Oracle\oradata\ARAXIDB J:\Oracle\oradata\ARAXIDB C:\Oracle\1*\bin\oracle.exe C:\Oracle\1*\bin\oravssw.exe C:\Oracle\1*\bin\tnslsnr.exe C:\Program Files\Vision Solutions\
Explicit paths to exclude (slightly more secure, but please be very careful to create ALL of these exclusions correctly)
For C:\Program Files (x86)\Kodak
\Device\HarddiskVolume1\Program Files (x86)\Kodak\RSS\Client\bin\VersionRetriever.exe: \Device\HarddiskVolume1\Program Files (x86)\Kodak\RSS\Client\bin\rssVER.exe \Device\HarddiskVolume1\Program Files (x86)\Kodak\RSS\KodakTightVNC\kodakvncsvr.exe \Device\HarddiskVolume1\Program Files (x86)\Kodak\RSS\Client\rssGUI.exe \Device\HarddiskVolume1\Program Files (x86)\Kodak\Prinergy\Workshop\Contents\Resources\bin\Workshop.exe \Device\HarddiskVolume1\Program Files (x86)\Kodak\RSS\Client\rssGUI.exe \Device\HarddiskVolume1\Program Files (x86)\Kodak\RSS\Client\bin\Updater.exe
For C:\Prinergy
\Device\HarddiskVolume1\Prinergy\CreoAraxi\bin\MeasureDiskUsage.exe \Device\HarddiskVolume1\Prinergy\AdobeExtreme\bin\PreflightPlusJTP\etc\pmime\pmime.exe \Device\HarddiskVolume1\Prinergy\AdobeExtreme\bin\PrinterJTP\Monza\JDFPrintProcessor.exe \Device\HarddiskVolume1\Prinergy\CreoAraxi\bin\PJobD.exe \Device\HarddiskVolume1\Prinergy\AdobeExtreme\bin\PreflightPlusJTP\pdfebe.exe \Device\HarddiskVolume1\Prinergy\CreoAraxi\support\bin\psnap.exe \Device\HarddiskVolume1\Prinergy\CreoAraxi\AraxiPreps\Preps\PPrepsD.exe \Device\HarddiskVolume1\Prinergy\IonaOrbacus\bin\imradmin.exe \Device\HarddiskVolume1\Prinergy\IonaOrbacus\bin\db_archive.exe \Device\HarddiskVolume1\Prinergy\CreoAraxi\bin\Flattener.exe \Device\HarddiskVolume1\Prinergy\CreoAraxi\bin\python.exe \Device\HarddiskVolume1\Prinergy\CreoAraxi\support\bin\zip.exe \Device\HarddiskVolume1\Prinergy\CreoAraxi\support\bin\unzip.exe \Device\HarddiskVolume1\Prinergy\AdobeExtreme\bin\PrinterJTP\PPrinterJTP.exe \Device\HarddiskVolume1\Prinergy\lib\Python25\python25.exe \Device\HarddiskVolume1\Prinergy\CreoAraxi\support\Rehost\Utilities\addusers.exe \Device\HarddiskVolume1\Prinergy\CreoAraxi\support\Rehost\PrintMig2003\printmig.exe \Device\HarddiskVolume1\Prinergy\CreoAraxi\bin\PJobTicketCreatorD.exe \Device\HarddiskVolume1\Prinergy\AdobeExtreme\bin\CSharpDaemons\PCopyJobJTP.exe \Device\HarddiskVolume1\Prinergy\CreoAraxi\bin\UADM.exe \Device\HarddiskVolume1\Prinergy\CreoAraxi\support\bin\DiagView.exe
Special Considerations for Prinergy software Upgrades
During upgrades the SentinelOne software should be turned off. If it is left running it will cause the upgrade to take much longer than it normally would. If you are unwilling to turn it off completely then the C:\Temp folder and wherever the Prinergy & Oracle installer are located must also be excluded.
Windows Client
C:\Program Files (x86)\Kodak C:\Program Files (x86)\Preps (Preps Standalone) C:\Program Files (x86)\Pandora (Pandora Standalone) C:\Users
Macintosh Client
Applications > Kodak
Applications > Preps (Preps Standalone)
Applications > Pandora (Pandora Standalone)
User Library > Application Support > Kodak
IPP Path Exclusions
General Paths to Exclude (easiest):
C:\Creo C:\Oracle C:\Program Files (x86) J:\Inetpub J:\InSiteFileTransfer J:\InSiteNotification J:\InSiteReports J:\Jobs (if used)
On the Prinergy Primary (if used)
J:\Jobs
Explicit paths to exclude (slightly more secure, but please be very careful to create ALL of these exclusions correctly)
For C:\Program Files (x86)\Kodak
(if exist) \Device\HarddiskVolume1\Program Files (x86)\Kodak\RSS\Client\bin\VersionRetriever.exe (if exist) \Device\HarddiskVolume1\Program Files (x86)\Kodak\RSS\Client\bin\rssVER.exe (if exist) \Device\HarddiskVolume1\Program Files (x86)\Kodak\RSS\KodakTightVNC\kodakvncsvr.exe (if exist) \Device\HarddiskVolume1\Program Files (x86)\Kodak\RSS\Client\rssGUI.exe (if exist) \Device\HarddiskVolume1\Program Files (x86)\Kodak\RSS\Client\rssGUI.exe (if exist) \Device\HarddiskVolume1\Program Files (x86)\Kodak\RSS\Client\bin\Updater.exe \Device\HarddiskVolume1\Program Files (x86)\Kodak\Prinergy\Workshop\Contents\Resources\bin\Workshop.exe
For InSite Prepress Portal Folders
\Device\HarddiskVolume1\Creo\InSite\bin\AraxiBackupManagerSvc.exe \Device\HarddiskVolume1\Creo\InSite\bin\AraxiSysStateBackupSvc.exe \Device\HarddiskVolume1\Creo\InSite\bin\CSWAdvancedQueueServer.exe \Device\HarddiskVolume1\Creo\InSite\bin\CSWAutomation.exe \Device\HarddiskVolume1\Creo\InSite\bin\CSWAutomationInvoke.exe \Device\HarddiskVolume1\Creo\InSite\bin\CSWAutomationServer.exe \Device\HarddiskVolume1\Creo\InSite\bin\CSWBusJobCache.exe \Device\HarddiskVolume1\Creo\InSite\bin\CSWCleanup.exe \Device\HarddiskVolume1\Creo\InSite\bin\CSWColorTargetManager.exe \Device\HarddiskVolume1\Creo\InSite\bin\CSWComBridge.exe \Device\HarddiskVolume1\Creo\InSite\bin\CSWDatabaseSynchServer.exe \Device\HarddiskVolume1\Creo\InSite\bin\CSWDiagnosticsServer.exe \Device\HarddiskVolume1\Creo\InSite\bin\CSWEmailNotificationServer.exe \Device\HarddiskVolume1\Creo\InSite\bin\CSWImonEventLog.exe \Device\HarddiskVolume1\Creo\InSite\bin\CSWImonMaintenance.exe \Device\HarddiskVolume1\Creo\InSite\bin\CSWImonResourceLog.exe \Device\HarddiskVolume1\Creo\InSite\bin\CSWProcessingQueue.exe \Device\HarddiskVolume1\Creo\InSite\bin\CSWProcIndexQ.exe \Device\HarddiskVolume1\Creo\InSite\bin\CSWProofServer.exe \Device\HarddiskVolume1\Creo\InSite\bin\CSWRendDispatch.exe \Device\HarddiskVolume1\Creo\InSite\bin\CSWRendManagement.exe \Device\HarddiskVolume1\Creo\InSite\bin\CSWRendProcessing.exe \Device\HarddiskVolume1\Creo\InSite\bin\CSWServices.exe \Device\HarddiskVolume1\Creo\InSite\bin\CSWSessionServer.exe \Device\HarddiskVolume1\Creo\InSite\bin\CSWSystemMonitor.exe \Device\HarddiskVolume1\Creo\InSite\bin\InSite.exe \Device\HarddiskVolume1\Creo\InSite\bin\InSiteAdminTools.exe \Device\HarddiskVolume1\Creo\InSite\bin\InSiteCommandLineTool.exe \Device\HarddiskVolume1\Creo\InSite\bin\InSiteConnector.exe \Device\HarddiskVolume1\Creo\InSite\bin\InSiteLicenseManager.exe \Device\HarddiskVolume1\Creo\InSite\bin\InSiteLicenseMonitor.exe \Device\HarddiskVolume1\Creo\InSite\bin\OracleStarter.exe \Device\HarddiskVolume1\Creo\InSite\bin\PDiagnosticD.exe \Device\HarddiskVolume1\Creo\InSite\bin\PixelService.exe \Device\HarddiskVolume1\Creo\InSite\bin\python.exe \Device\HarddiskVolume1\Creo\InSite\bin\sleep.exe \Device\HarddiskVolume1\Creo\InSite\bin\sysBackupService.exe \Device\HarddiskVolume1\Creo\InSite\bin\sysBackupService.UI.exe \Device\HarddiskVolume1\Creo\InSite\bin\sysBackupService.Vss.exe \Device\HarddiskVolume1\Creo\InSite\bin\sysMaintenanceWebServer.exe \Device\HarddiskVolume1\Creo\InSite\bin\TestDCOM.exe \Device\HarddiskVolume1\Creo\InSite\bin\WAIT.EXE \Device\HarddiskVolume1\Creo\InSite\support\bin\CSWColorTargetImportExportUtility.exe \Device\HarddiskVolume1\Creo\InSite\support\bin\CSWImportExportUtility.exe \Device\HarddiskVolume1\Creo\InSite\support\bin\DiagView.exe \Device\HarddiskVolume1\Creo\InSite\support\bin\gacutil.exe \Device\HarddiskVolume1\Creo\InSite\support\bin\pskill.exe \Device\HarddiskVolume1\Creo\InSite\support\bin\RegAsm.exe \Device\HarddiskVolume1\Creo\InSite\support\bin\Setup_InSite_DMZ.exe \Device\HarddiskVolume1\Creo\InSite\support\bin\Setup_PixelServer.exe \Device\HarddiskVolume1\Creo\InSite\support\bin\zip.exe \Device\HarddiskVolume1\Creo\InSite\support\bin\unzip.exe
Special Upgrade Notes
Please disable SentinelOne during IPP software upgrades. Failing to do this will cause the upgrade to take much longer.
ICW Path Exclusions
General Paths to Exclude (easiest):
C:\Creo C:\Oracle C:\Program Files (x86) J:\Inetpub J:\InSiteArchival J:\InSiteExport J:\InSiteFileTransfer J:\InSiteImport J:\Libraries J:\Orant J:\Projects J:\TWArchMon J:\TWFonts J:\TWSystemData C:\OracleClient C:\Orant
On the Prinergy Primary (if used)
J:\Jobs
Explicit paths to exclude (slightly more secure, but please be very careful to create ALL of these exclusions correctly)
\Device\HarddiskVolume1\Creo\TwAM\Bin\AraxiBackupManagerSvc.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\AraxiSysStateBackupSvc.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\ConfigureServers.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\CSWAdvancedQueueServer.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\CSWAutomation.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\CSWBusJobCache.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\CSWColorEditor.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\CSWColorTargetManager.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\CSWComBridge.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\CSWDatabaseSynchServer.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\CSWDiagnosticsServer.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\CSWFileUtil.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\CSWFpo.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\CSWNotification.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\CSWPdfUtil.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\CSWProofServer.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\CSWRendDispatch.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\CSWRendManagement.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\CSWRendProcessing.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\CSWSessionServer.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\CSWSystemMonitor.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\ffmpeg.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\InSiteAdminTools.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\InSiteLicenseManager.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\InSiteLicenseMonitor.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\PDiagnosticD.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\PixelService.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\PLicMonD.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\PSystemMonD.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\python.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\ReportTool.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\sleep.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\SoftwareUpdatesServer.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\sysBackup.UI.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\sysMaintenanceWebServer.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\TMIService.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\TwAm.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\TwamCleanup.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\TwamCommandLineTool.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\TwamEventServer.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\TwamPeriodicProcessor.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\TWImportAssistant.exe \Device\HarddiskVolume1\Creo\TwAM\Bin\WAIT.EXE \Device\HarddiskVolume1\Creo\TwAM\support\Bin\CSWImportExportUtility.exe \Device\HarddiskVolume1\Creo\TwAM\support\Bin\DiagView.exe \Device\HarddiskVolume1\Creo\TwAM\support\Bin\gacutil.exe \Device\HarddiskVolume1\Creo\TwAM\support\Bin\RegAsm.exe \Device\HarddiskVolume1\Creo\TwAM\support\Bin\unzip.exe \Device\HarddiskVolume1\Creo\TwAM\support\Bin\zip.exe
Special Upgrade Notes
Please disable SentinelOne during ICW software upgrades. Failing to do this will cause the upgrade to take much longer.
Related Troubleshooting Answers
See SentinelOne Antivirus software causes problems for Prinergy (SKV ID 75144) and SentinelOne Antivirus software causes problems for Portals products (SKV ID 76069) for related troubleshooting answers.