Problem A file or folder does not upload to a job properly. Cause Typically, a file or folder doesn't upload for one of the following reasons: - You logged out of the session before the upload was complete.
- The Internet connection was disrupted before the upload was complete.
- The browser stopped responding before the upload was complete.
- Other software running on your computer interfered with the upload process.
- There was a power failure.
Solution 1: Correcting a failed upload The next time that you log on, a Failed Uploads window appears with a message, indicating that an upload failed. - In the Failed Upload window, click the job's name.
The job's list appears. In your job’s details panel, under File Uploads, a red x appears next to the failed upload. - Click the red x to delete the upload.
- Upload the files or folders again.
Solution 2: Ignoring a failed upload The next time that you log on, a message appears, indicating that an upload failed. - Click OK.
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