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If you experience a problem with Prinergy Evo software that you cannot fix:

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Run the Prinergy Evo error reporter to collect the Prinergy Evo system's history and processing data. For more information, see Running Creating Prinergy Evo error reporter.
  • Go to ftp://ftpcanada.kodak.com/incoming using an ftp client software (for example, Fileziller or Cuteftp) or Microsoft Windows Explorer.
    • Bookmark75_task1227__step_C2CC4DD1C0CC4A
  • If prompted for a user name and password, type anonymous and then your email address.
    • Bookmark75_task1227__step_2269AD47CEFD45
  • Copy and paste the following into the incoming directory:
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    • The error report file.Bookmark75_task1227__li_BD11682062B44629
  • Any additional information such as the input file, a detailed description of the processing steps you took when attempting to output the file, screen captures of the error message, and so on.

    • This information will help your service representative troubleshoot your problem faster.

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