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The Prinergy Evo Error Reporter enables you to automatically collect and save information about specific processes or the system as a whole. The Prinergy Evo Error Reporter enables you to save information based on different levels of detail: a standard set (Report General Error), or a more detailed set of Prinergy Evo system and history log files (Report Processing Error) compressed into a single file. You can then send the compressed file to your service representative for troubleshooting. A Prinergy Evo Error Reporter file makes troubleshooting easier for the service representative, resulting in a rapid resolution to the issue.

Prinergy Evo saves the collection parameters into a text file in the same folder as the compressed file. When Prinergy Evo software finishes collecting the information, Prinergy Evo software creates a log file of the script activity in the same folder as the compressed file.

1. In the Tools tab, click Report Errors.
2. In the Prinergy Evo Error Reporter dialog box, in the Problem category box, select the option that best applies.
3. In the Problem description box, type a detailed description of the problem.
4. If you don't know which process caused the problem, select Collect general troubleshooting information.
5. If you know which process caused the problem, in the Choose what kind of information to collect section, select Collect information for a specific process.
6. In the box under Choose what kind of information to collect, click the <click to choose process> text.
7. In the Choose Process dialog box, Processes list, select the process that caused the problem.
8. Click OK.
9. In the Add additional files to collect box, click Add to add any additional files to the error report, or from a browser window, drag additional files into the Add additional files to collect box.
10. In the Choose output destination box, type the directory path to save the error report file, or click Browse to search for the directory and folder.
11. Complete the remaining parameters as required.
12. Click Start to generate your problem report.
13. Send your troubleshoot files to your Kodak service representative. For more information, see Sending troubleshooting files to your Kodak service representative.

印能捷演化版错误报告程序可以自动收集并保存对于特定处理或整个系统的相关信息。印能捷演化版错误报告程序可以将信息按详细程度保存为：印能捷演化版系统 的标准集（报告常规错误）和详细集，其中印能捷演化版系统和历史日志文件（报告处理错误）要压缩为一个文件。用户随后可将压缩文件发送给服务代表，以便诊 断故障。印能捷演化版错误报告程序文件能够方便服务代表排疑解难，迅速找出问题的解决方法。

印能捷演化版将集合参数保存在压缩文件所在文件夹的文本文件中。信息收集完毕后，印能捷演化版将在压缩文件所在的文件夹下创建一个脚本活动日志文件。

1. 在工具选项卡中，单击报告错误。
2.  在印能捷演化版错误报告程序对话框的问题类别框中，选择最恰当的选项。
3.  在问题描述框中，键入对问题的详细说明。
4.  如果不清楚哪个处理导致问题发生，请选择收集一般疑难解答信息。
5.  如果清楚哪个处理导致问题发生，请在选择要收集的信息类型部分，选择收集特定处理的信息。
6.  在选择要收集的信息类型下的框中，单击 <单击以选择处理> 文本。
7.  在选择处理对话框的处理列表中，选择导致问题发生的处理。
8.  单击确定。
9.  在添加要收集的附加文件框中，单击添加将所有附加文件添加到错误报告中，或从浏览器窗口中将附加文件拖至添加要收集的附加文件框中。
10.  在选择输出目标位置框中，键入保存错误报告文件的目录路径，或者单击浏览搜索目录和文件夹。
11.  根据需要填写剩余的参数。
12.  单击开始生成问题报表。
13.  Sending troubleshooting files to your Kodak service representative。