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Bookmark65_task1546__step_53E97AA050154C

  1. In the Tools tab, click Report Errors.
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  • In the Prinergy Evo Error Reporter dialog box, in the Problem category box, select the option that best applies.
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  • In the Problem description box, type a detailed description of the problem.
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  • If you don't know which process caused the problem, select Collect general troubleshooting information.
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  • If you know which process caused the problem, in the Choose what kind of information to collect section, select Collect information for a specific process.
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  • In the box under Choose what kind of information to collect, click the <click to choose process> text.
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  • In the Choose Process dialog box, Processes list, select the process that caused the problem.
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  • Click OK.
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  • In the Add additional files to collect box, click Add to add any additional files to the error report, or from a browser window, drag additional files into the Add additional files to collect box.
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  • In the Choose output destination box, type the directory path to save the error report file, or click Browse to search for the directory and folder.
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  • Complete the remaining parameters as required.
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  • Click Start to generate your problem report.
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  • Send your troubleshoot files to your Kodak service representative. For more information, see Sending troubleshooting files to your Kodak service representative.
    • Sv translation
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    The Prinergy Evo Error Reporter enables you to automatically collect and save information about specific processes or the system as a whole. The Prinergy Evo Error Reporter enables you to save information based on different levels of detail: a standard set (Report General Error), or a more detailed set of Prinergy Evo system and history log files (Report Processing Error) compressed into a single file. You can then send the compressed file to your service representative for troubleshooting. A Prinergy Evo Error Reporter file makes troubleshooting easier for the service representative, resulting in a rapid resolution to the issue.

    Prinergy Evo saves the collection parameters into a text file in the same folder as the compressed file. When Prinergy Evo software finishes collecting the information, Prinergy Evo software creates a log file of the script activity in the same folder as the compressed file.

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