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Sv translation
languageen

Anchor
Bookmark75_task1227__context_DDB89D6FD8F
Bookmark75_task1227__context_DDB89D6FD8F
If you experience a problem with Prinergy Evo software that you cannot fix:

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    Bookmark75_task1227__steps_ED5ECBAED0D94
    Bookmark75_task1227__steps_ED5ECBAED0D94
    Anchor
    Bookmark75_task1227__step_C849051EA17E44
    Bookmark75_task1227__step_C849051EA17E44
    Run the Prinergy Evo error reporter to collect the Prinergy Evo system's history and processing data. For more information, see Running Prinergy Evo error reporter.
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    Bookmark75_task1227__step_2AE27012D1E54A
    Bookmark75_task1227__step_2AE27012D1E54A
    Go to ftp://ftpcanada.kodak.com/incoming using an ftp client software (for example, Fileziller or Cuteftp) or Microsoft Windows Explorer.
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    Bookmark75_task1227__step_C2CC4DD1C0CC4A
    Bookmark75_task1227__step_C2CC4DD1C0CC4A
    If prompted for a user name and password, type anonymous and then your email address.
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    Bookmark75_task1227__step_2269AD47CEFD45
    Bookmark75_task1227__step_2269AD47CEFD45
    Copy and paste the following into the incoming directory:
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      Bookmark75_task1227__ul_AF5D1D769FB347A4
      Bookmark75_task1227__ul_AF5D1D769FB347A4
      Anchor
      Bookmark75_task1227__li_4FACA63A213B4B69
      Bookmark75_task1227__li_4FACA63A213B4B69
      The error report file.
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      Bookmark75_task1227__li_BD11682062B44629
      Bookmark75_task1227__li_BD11682062B44629
      Any additional information such as the input file, a detailed description of the processing steps you took when attempting to output the file, screen captures of the error message, and so on.

This information will help your service representative troubleshoot your problem faster.

...

Sv translation
languageit

Anchor
Bookmark72_task1227__context_DDB89D6FD8F
Bookmark72_task1227__context_DDB89D6FD8F
Se si verifica un problema che non può essere corretto in Prinergy Evo:

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    Bookmark72_task1227__steps_ED5ECBAED0D94
    Bookmark72_task1227__steps_ED5ECBAED0D94
    Anchor
    Bookmark72_task1227__step_C849051EA17E44
    Bookmark72_task1227__step_C849051EA17E44
    eseguire Prinergy Evo Error Reporter per la raccolta dei dati di elaborazione e cronologici del sistema Prinergy Evo. Per ulteriori informazioni, vedere Esecuzione di Prinergy Evo Error Reporter.
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    Bookmark72_task1227__step_2AE27012D1E54A
    Bookmark72_task1227__step_2AE27012D1E54A
    Andare all'indirizzo ftp://ftpcanad.kodak.com/incoming utilizzando Internet Explorer 5 o versione successiva oppure Safari o Fetch per Macintosh.

Nota: il sito ftpcanad.kodak.com/incoming è disponibile nel menu Preferiti del browser Internet Explorer installato sul server Prinergy Evo, con il nome UploadFilesToCreoHere, oppure come collegamento sul desktop.

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    Bookmark72_task1227__step_C2CC4DD1C0CC4A
    Bookmark72_task1227__step_C2CC4DD1C0CC4A
    Al prompt di richiesta di nome utente e password, immettere anonimo e quindi inserire il proprioindirizzo e-mail.
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    Bookmark72_task1227__step_2269AD47CEFD45
    Bookmark72_task1227__step_2269AD47CEFD45
    Copiare e incollare quanto segue nella directory incoming:
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      Bookmark72_task1227__ul_AF5D1D769FB347A4
      Bookmark72_task1227__ul_AF5D1D769FB347A4
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      Bookmark72_task1227__li_4FACA63A213B4B69
      Bookmark72_task1227__li_4FACA63A213B4B69
      Il file di rapporto errori.
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      Bookmark72_task1227__li_BD11682062B44629
      Bookmark72_task1227__li_BD11682062B44629
      Qualsiasi informazione aggiuntiva come file di input, descrizione dettagliata dei passaggi di elaborazione eseguiti per l'output dei file, schermate dei messaggi di errore, e via dicendo.

Tali informazioni aiuteranno l'addetto del servizio di assistenza a risolvere rapidamente il problema in questione.

Sv translation
languagees

Anchor
Bookmark75_task1227__context_DDB89D6FD8F
Bookmark75_task1227__context_DDB89D6FD8F
Si se produce algún problema con el software Prinergy Evo que no se pueda solucionar:

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    Bookmark75_task1227__steps_ED5ECBAED0D94
    Anchor
    Bookmark75_task1227__step_C849051EA17E44
    Bookmark75_task1227__step_C849051EA17E44
    Ejecute Prinergy Evo Error Reporter para recopilar los datos de procesamiento y el historial del sistema Prinergy Evo. Para más información, consulte Ejecutar Prinergy Evo Error Reporter.
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    Bookmark75_task1227__step_2AE27012D1E54A
    Bookmark75_task1227__step_2AE27012D1E54A
    Diríjase a ftp://ftpcanad.kodak.com/incoming utilizando Internet Explorer 5 o posterior, Safari o Fetch para Macintosh.

Nota: El sitio ftpcanad.kodak.com/incoming se encuentra disponible en el explorador de Internet del equipo servidor Prinergy Evo, en el menú Favoritos como UploadFilesToCreoHere o como un acceso directo en el escritorio.

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    Bookmark75_task1227__step_C2CC4DD1C0CC4A
    Bookmark75_task1227__step_C2CC4DD1C0CC4A
    Si el sistema le solicita un nombre de usuario y una contraseña, escriba anonymous y, a continuación, su dirección de correo electrónico.
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    Bookmark75_task1227__step_2269AD47CEFD45
    Bookmark75_task1227__step_2269AD47CEFD45
    En el directorio incoming, copie y pegue lo siguiente:
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      Bookmark75_task1227__ul_AF5D1D769FB347A4
      Bookmark75_task1227__ul_AF5D1D769FB347A4
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      Bookmark75_task1227__li_4FACA63A213B4B69
      Bookmark75_task1227__li_4FACA63A213B4B69
      El archivo de informe de errores.
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      Bookmark75_task1227__li_BD11682062B44629
      Bookmark75_task1227__li_BD11682062B44629
      Cualquier información adicional como el archivo de entrada, una descripción detallada de los pasos de procesamiento que ha seguido en su intento por obtener el archivo de salida, capturas de pantalla del mensaje de error, etc.

Toda esta información ayudará al representante del servicio técnico a solucionar el problema más rápidamente.