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In the Tools tab, click Report Errors.| Anchor |
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In the Prinergy Evo Error Reporter dialog box, in the Problem category box, select the option that best applies.| Anchor |
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In the Problem description box, type a detailed description of the problem.| Anchor |
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If you don't know which process caused the problem, select Collect general troubleshooting information.| Anchor |
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If you know which process caused the problem, in the Choose what kind of information to collect section, select Collect information for a specific process.| Anchor |
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In the box under Choose what kind of information to collect, click the <click to choose process> text.| Anchor |
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In the Choose Process dialog box, Processes list, select the process that caused the problem.| Anchor |
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Click OK.| Anchor |
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In the Add additional files to collect box, click Add to add any additional files to the error report, or from a browser window, drag additional files into the Add additional files to collect box.| Anchor |
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In the Choose output destination box, type the directory path to save the error report file, or click Browse to search for the directory and folder.| Anchor |
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Complete the remaining parameters as required.| Anchor |
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Click Start to generate your problem report.| Anchor |
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Send your troubleshoot files to your Kodak service representative. For more information, see Sending troubleshooting files to your Kodak service representative.
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