Clicking on the Digital Press Support
The “NEXPRESS Support” tile opens up a the Kodak Support panel, which enables users to upload data to Kodak service in order to speed up Service to streamline troubleshooting of user issues. Such files include PDF files as well as scans can include PDFs, cans of printed matter and equipment photos of machinery.
By using this one mechanism for the support ticket mechanism to transferring information to Kodak serviceService, problem resolution can will be performed much quicker faster than if files had have to be manually transferred by courier.Selecting the “NEXPRESS Support” tile opens up the following view:. Also, all actions and files are tracked within the ticket, providing a service history.
The workflow for users to transfer files is as follows:
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When the case is closed, it will automatically disappear from the “open tickets” list, and move to the “closed tickets” list.
Files uploaded are kept secure Uploaded files are stored securely in your tenant account, accessible only by Kodak service.
