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When Prinergy is installed, the default user account for Prinergy services is named "Araxi". If you change or re-create this user account for Prinergy services, you must update the Araxi service, AraxiBackupManager service, and AraxiSystemBackup service so that they log on to Prinergy servers using the new user account.

  • You must be logged on to the Prinergy system as an administrator.
  • If you change one server, you must make the same change on all Windows operating system servers in the Prinergy system.

Note: Prinergy Configuration Backup uses the AraxiSystemBackup service. Prinergy Online Backup uses the AraxiBackupManager service. 

  1. On the Prinergy primary server, open the Services window: from the Start menu, select Settings > Control Panel > Administrative Tools > Services.
  2. In the Services window, set the account that the Araxi service uses:
    1. In the right pane, right-click Araxi and select Properties.
    2. Click the Log On tab.
    3. Select This account, and type the name of the account that you want to use as the service account.
      If you are using a domain account, type the full account name, including the domain prefix—for example, Prinergy\Araxi, where Prinergy is the domain and Araxi is the account name.
    4. In the Password and Confirm Password boxes, type the password of the Araxi service user account, and click OK.
  3. In the Services window, set the account that the Araxi backup service uses. 
    1. In the right pane, if you use Prinergy Configuration Backup, right-click AraxiSystemBackup, and select Properties; if you use Prinergy Online Backup, right-click AraxiBackupManager, and select Properties.
    2. Click the Log On tab.
    3. Select This account, and type the name of the account that you want to use as the Araxi service account.
      If you are using a domain account, type the full account name, including the domain prefix—for example, Prinergy\Araxi, where Prinergy is the domain and Araxi is the account name.
    4. In the Password and Confirm Password boxes, type the password of the Araxi service user account, and click OK.
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