To help troubleshoot a problem, generate a detailed report about a specific process to send to your service representative.
- In Job Manager, in the Processes pane, select an active or completed process.
- From the Process menu, select Processing Tools.
- In the Create Process Report dialog box, In the Comment box, type any information that may help the service representative solve the problem. This text is added to a comment file in the resulting zip file.
Three files (.stdout, .txt, .zip) are generated in the following directory:
Send the .zip file to your service representative.