- Created by Hisato Takeuchi on Aug 30, 2024
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Display defaultThese tables describe common problems that you might encounter when calibrating monitors or proofing files for color accuracy and suggest a solution for each problem.
Table 1: Problems when calibrating monitors
Symptom | Causes and solutions |
---|---|
After you start calibration, the following message appears: | Confirm that the measuring device is connected. Firmly plug it into the computer. If the message still appears, the measuring devices may be damaged. Try another measuring device. |
After you start calibration, the following message appears: And the logs show: |
|
You start the calibration, but the monitor does not calibrate successfully, or one of the following messages appear:
|
|
You start the calibration using the iOne Display 3 colorimeter and the following message appears:
| To perform a successful calibration, make sure that the cover of the colorimeter is open. |
After you start calibration, the following message appears: The black measurement has drifted too much - must recalibrate measurement device | This message might appear due to any of the following:
Solution:
|
You start the calibration using the iOne Pro colorimeter and the following message appears:
| To perform a successful calibration, make sure that you open the protective slider until it clicks into place to access the white reference ceramic tile on the calibration plate. |
You start calibration and the following message appears:
| If you are using a NEC UHD type monitor, the video signal might not be set properly. Solution:
|
On systems with a NEC PA series monitor, the following message appears and stays for a while (possibly 50 seconds or more) when you switch between CALIBRATE and SETTING views.
| For NEC PA series monitors, communication with the monitor takes more time than other models. Solution: Wait until the process completes. |
On system with large-screen NEC monitor (e.g. V554Q), the following message appears and cannot perform calibration.
| For such large-screen NEC monitors, the SpectraView Engine mode needs to be set to ON in order for Matchprint Virtual to control the monitor to perform calibration. Solution: Via OSD (on-screen display) menu, set the SpectraView Engine mode to ON. |
Table 2: Problems when performing monitor proofing
Symptom | Causes and solutions |
---|---|
The monitor appears to have a ghosted or burned-in image. | A burned-in image indicates an imperfection in the monitor. If the monitor is under warranty, replace it. Note: Ensure that you use a screen saver when the monitor is not in use. |
Color alignment is poor between the virtual proof and the hard copy proof. |
If your virtual proof still does not match your hard copy proof, you may need to adjust the white point because |
A red X appears across the page and the MV icon indicates Monitor Not Calibrated. | The status of monitor calibration is set to
|
The MV indicator icon is unavailable and indicates Image Color Conversion in Progress. | The light source DVL files have not been generated for the custom color targets that you are using. Contact your InSite Administrator to open each of the custom color targets in the InSite Color Target Manager and click Update. |
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